Returns & Exchanges
At Engwe, we stand by the quality of our electric bikes and want you to ride with confidence. If you are not completely satisfied with your purchase, you can initiate a return or exchange within 14 days of delivery provided the item is in its original condition.
Contact Support
Email our customer service team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully repack the e-bike in its original manufacturer packaging, ensuring all components, manuals, and chargers are included to avoid restocking fees.
Ship the Item
Affix the provided shipping label or use a tracked carrier to send the package back to our designated service center for inspection.
Inspection and Refund
Once our technicians verify the condition of the bike, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing